Frequently Asked Questions

Everything you need to know about shopping with Stine Goya.

What is your shipping policy for international orders?

We offer worldwide shipping via premium carriers. Delivery times typically range from 2-5 business days depending on your location. You will receive a tracking number as soon as your order leaves our warehouse.

How do I return an item?

You can return your items within 14 days of receipt. Please use our online return portal to generate a prepaid shipping label. Items must be unworn, with all original tags attached and in their original packaging.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible payment options through Klarna, PayPal, and Apple Pay for a seamless checkout experience.

How do I find the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing down for a more tailored fit or staying true to size for our signature oversized silhouettes.

Are your collections sustainable?

We are committed to increasing our use of responsible fabrics. Currently, a significant portion of our collections is made from recycled fibers, organic cotton, and FSC-certified viscose as part of our ongoing sustainability roadmap.

Can I modify or cancel my order after it has been placed?

We process orders quickly to ensure fast delivery, so we cannot guarantee changes once an order is confirmed. Please contact our customer service team immediately if you need to update your shipping address.